Returns & refunds

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This applies whether or not an item is also covered by a manufacturer warranty.

Faulty, damaged or incorrect items

Contact us at info@electronicaustralia.com with your order number, a description of the problem and photos where they help. We will tell you how to return the item. We pay the return shipping on faulty, damaged or incorrect items.

Change of mind

We accept change-of-mind returns within 14 days of delivery for items that are unopened, unused and in their original packaging. Return shipping for change-of-mind returns is at your cost. Software, memory cards and storage media cannot be returned once opened. This does not affect your rights under the Australian Consumer Law.

Refunds

Approved refunds are paid back to the bank account the payment came from, within 5 business days of us receiving the returned item.