Frequently asked questions
Ordering and payment
How do I pay?
By bank transfer or PayID. After you place your order, our bank and PayID details appear on the confirmation page and in your order email. Use your order number as the payment reference.
When is my order confirmed?
Your order is placed straight away and held until the payment clears. Unpaid orders are cancelled after 7 days.
Do your prices include GST?
Yes. Every price on the site is in Australian dollars and includes GST. The GST amount is shown at checkout and on your order email.
Can I get a tax invoice for my business?
Your order email itemises the GST. If you need a tax invoice showing our ABN, reply to your order email or contact us with your order number and we will send one.
Is there a minimum order?
Yes. Orders need to total at least including GST. The cart shows how much more is needed before checkout opens. Shipping stays free at any order value above that.
Can I change or cancel an order?
Contact us as soon as possible at info@electronicaustralia.com. We can change or cancel an order that has not yet been dispatched.
Shipping and dispatch
How much is shipping?
Nothing. Shipping is free on every order to an Australian address. Orders need to total at least $200 including GST. We do not ship overseas.
When will my order ship?
Each product page shows its dispatch time, and the same note appears in your cart and order email. Items marked "Ships in 1-2 business days" leave quickly. Other items show the lead time our supplier quotes. Dispatch times count from when your payment clears.
Can I track my parcel?
Where the carrier provides tracking, we email you the tracking details once your order has been dispatched.
Do you deliver to PO Boxes and parcel lockers?
Yes for parcels that fit a PO Box or parcel locker. Larger items such as cases, tripods and stands need a street address.
Products
Are the products new?
Yes. Everything we sell is new and sourced through authorised Australian distribution unless a product page says otherwise.
What does "Other versions" mean on a product page?
Some products come in different colours, lengths or sizes. Each version has its own page, price and dispatch time, and the list links them together.
Returns and warranty
What if something arrives faulty?
Your rights under the Australian Consumer Law apply to every purchase. See our Returns & refunds and Warranty pages for how to raise a problem.
Can I return something I no longer want?
Yes, within 14 days of delivery for unopened items in their original packaging, with return shipping at your cost. Opened software, memory cards and storage media are excluded. See our Returns & refunds page.